Refund Policy

Tell us within 48 hours of delivery if the wrong product arrived, the shipment is short, or the product is faulty on arrival. Include the order number and a photo of the item and the shipping label.

Sealed nicotine products that you simply changed your mind about may not be returnable, because they cannot be resold once the seal is open. Unopened items are reviewed case by case.

If we accept a return, we confirm the address and the refund method before you send anything back. Refunds go to the original payer after the goods are checked, minus any carrier fee we stated in that confirmation.

An order cancelled before it ships is refunded in full after the payment is identified.